A Nov. 14 Microsoft Q&A reply and a compiled page for incident MO1550821 both say Microsoft had marked the outage Service Restored, named a preliminary cause in an earlier network capacity upgrade that surfaced after a recent network change, and said restoration was still continuing for remaining customers. Both accounts say Microsoft called it a technical issue rather than a cybersecurity or AI-agent event, with a post-incident report still ahead. The admin center was not opened. The University of Bath said at 10:20 on Nov. 14 that authentication, Teams, Outlook, and Copilot were restored on its campus.
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