Presence
Limited GA
OpenAI
Overview
Managed enterprise platform for deploying governed AI agents over real-time voice and chat, covering customer support, sales and internal IT workflows with per-customer policies, guardrails and human-escalation rules.
Launched July 22, 2026 as a limited general-availability product delivered through OpenAI's Forward Deployed Engineers and select systems integrators; not yet self-serve. Early customers include BBVA Mexico, SoftBank and IAG. Powers OpenAI's own English-language phone support line, resolving 75% of inbound calls without human help.