OpenAI

Presence

Limited GA

Managed enterprise platform for deploying governed AI agents over real-time voice and chat, covering customer support, sales and internal IT workflows with per-customer policies, guardrails and human-escalation rules.

Latest update Aug 1, 2026

Presence

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Current status

Launched July 22, 2026 as a limited general-availability product delivered through OpenAI's Forward Deployed Engineers and select systems integrators; not yet self-serve. Early customers include BBVA Mexico, SoftBank and IAG. Powers OpenAI's own English-language phone support line, resolving 75% of inbound calls without human help.

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Specifications2

Launched
July 22, 2026
Self-Resolved Support Calls
75% (OpenAI's own support line)

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Upcoming milestones1

Announced next steps from OpenAI that mention Presence.

  1. Mid-2027

    Sustain enterprise-led growth past $40B+ ARR

    Having reached enterprise/consumer revenue parity roughly two quarters early (Aug 14, 2026), keep scaling agentic and enterprise products - Codex, ChatGPT Work, Presence, GPT-6 Astra and the expanding Daybreak cyber-defense line - to extend the annualized run-rate beyond its current $40B+ level; OpenAI's internal target has been reported around $62B by mid-2027. No newer run-rate figure has been disclosed since the mid-August $40B+ mark.

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In the news1

  1. OpenAI unveils self-built 'Project Camellia' data center in Georgia

    OpenAI announced Project Camellia, a 3.2-gigawatt data-center campus in Effingham County, Georgia, the first data center the company will design and build itself rather than lease. OpenAI put initial investment at roughly $20 billion, with a compute-strategy executive estimating total cost above $30 billion at full build-out across phases from 2028 to 2032, powered by a Georgia Power contract and a closed-loop cooling system. The self-owned campus complements OpenAI's broader Stargate buildout with Oracle, SoftBank and others, and came alongside the launch of Presence, an enterprise platform that connects AI agents to internal company systems.

    OpenAI Axios

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